Return and Cancellation Policy
If after you purchase and receive the casket and you would like to return it, it must be done so within in 10 days provided there is no damage and in original packaging. You will still be responsible for the shipping charges to the ship to location if they are not already included in the original price. Returns are subject to shipping and handling charges for the return shipment to the warehouse in addition to a 25% restocking fee. No caskets can be returned if they have been used for any amount of time. By law if a body is placed in the casket for any amount of time it is considered used. Cancellation charges will not apply unless the casket has left the warehouse. In the event that the casket is already in route, you will be responsible for shipping and handling charges for the ship to location as well as the return shipment to the warehouse in addition to the 25% restocking fee.
Please allow 14 days for all returned or cancelled orders to be processed.
If a casket is delivered with any damage, please write on the delivery receipt “damaged” and let us know immediately so we can quickly rectify the problem.